Refund policy

Refund Policy

Thank you for shopping with Eccentric Bagel Chips. We want you to love every bag. If something isn't right, here's how we handle returns and refunds.

Damaged or Incorrect Orders If your order arrives damaged, defective, or incorrect, contact us within 14 days of delivery at hello@eccentricbagel.com with your order number and a photo of the issue. We will send a replacement or issue a full refund at no additional cost to you.

Returns Because our products are consumable food items, we are unable to accept returns for hygiene and safety reasons. If your order arrives damaged, defective, or incorrect, see above and we will send a replacement or issue a full refund at no cost to you. If you are unsatisfied for any other reason, contact us within 14 days of delivery and we will do what we can to make it right, which may include a refund or store credit at our discretion. No return shipment is required.

Refunds Once a refund is approved, it will be issued to your original method of payment. Please allow 5 to 10 business days for the refund to appear, depending on your bank or card provider.

Order Cancellations If you need to cancel or change an order, contact us at hello@eccentricbagel.com as soon as possible. We can make changes only if the order has not yet been processed for shipping.

Contact Us If you have any questions about this policy, please contact us at hello@eccentricbagel.com.