Refund policy

Refund Policy

Thank you for shopping with Eccentric Bagel Chips. We want you to love every bag. If something isn't right, here's how we handle returns and refunds.

Damaged or Incorrect Orders If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery at hello@eccentricbagel.com with your order number and a photo of the issue. We will send a replacement or issue a full refund at no additional cost to you.

Returns Because our products are consumable food items, we are unable to accept returns of opened products for hygiene and safety reasons. If you are unsatisfied with an unopened, unexpired product, contact us within 14 days of delivery and we will work with you to resolve it, which may include a refund, replacement, or store credit at our discretion.

Refunds Once a refund is approved, it will be issued to your original method of payment. Please allow 5 to 10 business days for the refund to appear, depending on your bank or card provider.

Order Cancellations If you need to cancel or change an order, contact us at hello@eccentricbagel.com as soon as possible. We can make changes only if the order has not yet been processed for shipping.

Contact Us If you have any questions about this policy, please contact us at hello@eccentricbagel.com.